Calling In
Calling In: How to Start Making Change With Those You'd Rather Cancel, by Loretta J. Ross I really appreciated the theme of this book. It's an argument against calling people out, which often comes with publicly humiliating them. A callout triggers a person's fight-or-flight defenses and makes them defensive and angry -- it definitely doesn't change hearts and minds. And often, the person doing the callout is not aware of all the circumstances or the intention of the called-out person. It can cause a lot of damage and destroy relationships. Why not try calling in instead? It's more difficult! It takes discipline and thought and empathy! It's work, and you might not feel like you owe this jerk your work. In which case maybe you don't want to do that right now, but it's better to stay quiet than to start spraying everyone with a firehose of anger. Calling in is making an effort to draw nearer, to find out why that person made such a...